Our Machine Transcription Polishing service is ideal for large-volume orders on a B2B basis where automatic speech recognition needs proofreading under specific parameters in order for a client (usually a technology company) to test or improve their existing automated speech recognition systems. The service is not targeted at customers that want to improve auto-generated transcripts on a small scale. For this, we recommend using our Standard Transcription service in order to receive 99%+ accuracy guaranteed.

Once we understand the client’s exact needs and finalise terms of service, we source, assess and contract our MTP transcribers specifically for the client’s job. We ensure the team meets the agreed polishing requirements. Our reputation is based on a very selective process to contract a highly professional MTP transcription team. We match the client’s job requirements with MTP transcribers best suited to ensure client needs are met. For all work, we also provide a dedicated manager to oversee work on a daily basis.

Once the first transcribers are in place we start polishing the machine-generated transcripts. While doing so, we introduce a series of quality control steps in the workflow cycle to ensure all data processes for receiving, processing and returning client work are 100% in accordance with the agreed parameters. We also monitor all the processes to ensure strict adherence to prevailing and client-specific data protection requirements.

For ongoing work, we prefer to work with an SLA. The SLA sets out a clear timetable that includes an initialisation period to set up the required team and logistics for client work. The SLA also covers terms and conditions related to the work and data privacy. If a client requires ongoing work, over an agreed period, Way With Words also usually provides a dedicated MTP team with management oversight, recruitment, selection, assessment, training processes and any other logistical assistance to aid the bespoke requirement.