WAY WITH WORDS

About Us

Our vision is to be the world's most approachable, trusted and responsive audio to text services and solutions provider.

"Our brand is personal"

Since 2001 Way With Words has established a loyal and growing client base globally. Our brand speaks to the core qualities of what we stand for and aspire to be:

"Approachable" - ensuring you receive personal service.

"Trusted" - building your trust in what we do.

"Responsive" - creating solutions just for you.

These three qualities form the basis of a new vision allowing Way With Words to become the go-to company for audio to text solutions globally.

"Our clients demand attention to detail"

Way With Words is a registered company in the United Kingdom (Company number 439 2892), Australia (ABN: 35 185 325 914) and South Africa (Company number 2001/015436/07). We also have points of presence in the USA (New York), Canada (Ottawa), Singapore (City), Europe (Zurich) and Scotland (Elgin).

We provide a range of audio to text services, including audio transcription, video transcription and closed captioning as well as custom solutions such as Speech Collection and Machine Transcription Polishing. Our clients range from individual users to government, business, multinational institutions, educational organisations and more.

"Our team creates excellence"

We have been described as a dedicated, fun and crazy team handpicked for our skills covering strategy, sales and marketing, operations, finance and customer care.

We represent the best of all generations with wisdom and energy. We go the extra mile for our clients. We are loyal and very passionate about our brand and service quality.

Our contractors are all first language experts, selected via a dedicated job portal from thousands of applications monthly. All successful applicants are trained to deliver to the exacting requirements of our clients, are vetted for identity purposes and sign highly confidential agreements with the company.

All aspects of data transfer, as well as the processing and completion of jobs, operate through a secure proprietary workflow system.

"Our directors are dedicated"

Adam Kossowski

Adam Kossowski

CHIEF EXECUTIVE OFFICER

Adam joined Way With Words in 2007 and was appointed CEO in 2010. Adam is responsible for company strategy and key global partnerships.

Tanith Swart

Tanith Swart

CHIEF FINANCIAL OFFICER

Tanith joined Way With Words in 2008 and was appointed CFO in 2018. Tanith is responsible for company revenue and the smooth running of cashflow.

Graham Morrissey

Graham Morrissey

CHIEF OPERATIONS OFFICER

Graham joined Way With Words in 2015 and was appointed COO in 2018. Graham is responsible for global company operations and key logistics. 

  • Ongoing Communication May I also take this moment to thank you for your ongoing communication. It has been a pleasure working with... [+]

    Andrew Pearce Avatar
    Andrew Pearce
    Business Adviser, CPA

    Will Use You Again We have used your services before and found them very good. Please can we book transcription services again with you?

    Sinem Ayman Avatar
    Sinem Ayman
    Director, Pollen - Scientific Storytellers

    Definitely Recommend Them Super easy to use, well priced and my transcribing arrived a few days early which was an absolute bonus. Would... [+]

    Sharon Lanteri Avatar
    Sharon Lanteri
    Archives Librarian, Sacred Heart College Kyneton
  • Good At What They Do These guys are good. Good at what they do, producing excellent transcripts (in spite of difficult accents) and excellent... [+]

    Phil Back Avatar
    Phil Back
    Research Associate, Imperial College London

    Will Definitely Use Again We had great communication about the work throughout, the transcripts were mostly completed on time and to a good standard... [+]

    Alice Bryant Avatar
    Alice Bryant
    Programme Coordinator, CLIC Sargent

    Ahead of Schedule! Excellent. Delivered weekend transcription ahead of schedule.

    David Hindley Avatar
    David Hindley
    Editorial Assistant, Financial Times
  • Well Done Many thanks for that, it was really well done.

    Lorcan Coyle Avatar
    Lorcan Coyle
    Principal, St. Pius X BNS

    Amazing Experience I have had amazing experiences with Way With Words over the past four years. They will always make a plan... [+]

    Caro van Aardt Avatar
    Caro van Aardt
    Interpreter, SA Parliament

    Really Happy Thanks for sending all those completed transcripts through – we’ve been really happy with the quality of the transcription.

    Edwina McCarthy Avatar
    Edwina McCarthy
    Research Assistant, Monash University
  • Surprisingly Good Thank you for the service, by the way, it was excellent.

    Gavin Knight Avatar
    Gavin Knight
    Principal Lecturer, Portsmouth University

    Look Great! I just wanted to feedback to say that the transcripts I have read so far look great. Thanks to all... [+]

    Genevieve Rasle Avatar
    Genevieve Rasle
    Proposal Writer, Save The Children

    Good Timing Excellent work and timing.

    Mark Lindsell Avatar
    Mark Lindsell
    Managing Director, Crime Watch SA
  • Quick And Easy! This process was quick and easy. The staff are friendly, helpful, and made the whole transcribing process a walk in... [+]

    Jessica Stone Avatar
    Jessica Stone
    Senior Business Analyst, Compassion

    Very Reliable A very reliable transcription company that delivers top quality transcriptions, on time. Their team is always willing to assist via... [+]

    Alyssa Eksteen Avatar
    Alyssa Eksteen
    Project Manager, Folio

    Aloha! Awesome – you are the best! Aloha.

    Alex Reinprecht Avatar
    Alex Reinprecht
    President, Zone Media
  • Accurate! Great service, on-time and accurate, even with technical topics.

    Karen Bryan Avatar
    Karen Bryan
    Owner, Marketing&Communications

    Recommended! Very happy with how this all ran, with every file returned within the required turnaround time. Recommended.

    Gary Prins Avatar
    Gary Prins
    Owner, 4sight

    Pleased With Service I will continue to promote your business as I am pleased with your excellent service.

    Michelle Hall Avatar
    Michelle Hall
    Research Fellow, University of Western Australia
  • Always Excellent Very happy indeed, excellent service as always!

    Elena Agar Avatar
    Elena Agar
    Project Manager, VSI

    Thank You Dear Way With Words, thank you so much! This is brilliant and very fast!!

    Diederik van den Berg Avatar
    Diederik van den Berg
    Marketing EMEA, IDEXX BioAnalytics

    Near Perfect I would like to say that the transcript is near perfect, and the service delivery is as promised. Thank you... [+]

    Alan Emerton Avatar
    Alan Emerton
    Veterinarian, Surgical Systems