WAY WITH WORDS

Machine Transcription
Polishing

Polished Transcripts

Highly Accurate Corrected Machine Transcripts

We polish machine transcripts for clients across a number of different technologies. Our machine transcription polishing (MTP) service is used for a variety of AI and machine learning purposes. User applications include machine learning models that use speech-to-text for artificial intelligence research, FinTech/InsurTech, SaaS/Cloud Services, Call Centre Software and Voice Analytic services for the customer journey.

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99%+ Accurate

We produce highly accurate polished transcripts.

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Data Compliant

We are fully GDPR and DPA 2018 Compliant.

On Time

We polish your raw transcripts on time.

Client Support

We answer all your questions as a priority.

The Transcript

 Machine Polishing Transcript Format

 

ORIGINAL MACHINE TRANSCRIPT

machine transcription polishing - sample original - Way With Words

POLISHED MACHINE TRANSCRIPT

machine transcription polishing - sample polished- Way With Words

MACHINE TRANSCRIPTION POLISHING FAQs +

WHAT LANGUAGES DO YOU EDIT?

We provide almost all English-language dialect machine transcription polishing (MTP) support. Other languages are considered on a case-by-case basis.

WHAT FILES DO YOU ACCEPT?

Nearly all audio files and text formats are acceptable.

The file size is capped at 2GB. If your file is larger than 2GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.

WHAT VOLUME OF MACHINE TRANSCRIPTION CAN YOU EDIT? 

For English, we polish anywhere from 100 audio hours up to 1,000 audio hours monthly for clients. Larger volumes can be discussed. For orders that require regular monthly volumes over 250 audio hours, we initially require a short period of time to scale up the MTP solution to meet the required volume in an agreed period.

For other languages, we start with a smaller initial volume to align our operations process with recruiting, assessing, contracting, training and vetting our language MTP team to the client's requirements.

WHO EDITS MY MACHINE TRANSCRIPTS?

Once we understand the client's exact needs and finalise terms of service, we recruit/assess and contract our MTP transcribers specifically for the client's job. We ensure the team meets the agreed polishing requirements.

Our reputation is based on a very selective process to contract a highly professional MTP transcription team. We match the client's job requirements with the best possible skilled MTP transcribers to ensure your machine transcripts are corrected exactly the way you require.

For all work, we also provide a dedicated manager to oversee your work on a daily basis.

HOW DO YOU ENSURE ACCURACY?

Once the first transcribers are in place we start polishing the machine transcripts. While doing so, we introduce a series of quality control steps in the workflow cycle to ensure all data processes for receiving, processing and returning client work are 100% in accordance with the agreed requirements. We also monitor all the processes to ensure strict adherence to the data requirements of the client.

HOW DO YOU MANAGE VARIATIONS OF DIALECT/LANGUAGE?

In the case of ongoing work (SLA), clients often need MTP for variations in a language dialect from job to job. This, in turn, requires an adjustment in the MTP transcriber team to ensure that any new dialect is accurately matched with the right MTP transcribers. Client communication ahead of time about any changes in language dialect allows us to proactively prepare for speech adjustments and ensure an appropriate MTP team.

If MTP is required for a new language, outside of an existing agreement, this will be discussed with the client as a new project.

DO YOU SIGN ANY SERVICE LEVEL AGREEMENT (SLA)?

For ongoing work, we prefer to work with an SLA. The SLA sets out a clear timetable that includes an initialisation period to set up the required team and logistics for your work. The SLA also covers terms and conditions related to the work and data privacy.

If a client requires ongoing work, over an agreed period, Way With Words also usually provides a dedicated MTP team with management oversight, recruitment, selection, assessment, training processes and any other logistical assistance to aid the bespoke requirement.

ARE MY FILES CONFIDENTIAL?

Yes. Your files remain your property.

We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements.
  • Contracts for Way With Words’ management, staff and contractors which include strict confidentiality and data protection clauses.
  • Password protection and encryption.
  • Secure server for uploading.
  • Where required, we also ensure our contractors and staff sign the relevant data protection or Official Secrets Act of the client country.

IS WAY WITH WORDS DATA COMPLIANT?

We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies. We fulfil a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.

WHO ARE YOUR TRANSCRIBERS?

We receive thousands of transcriber applications monthly through our dedicated website job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.

HOW ARE YOUR TRANSCRIBERS CONTRACTED?

Our transcribers are required to sign agreements containing strict confidentiality and data protection clauses. Should a client require specific confidentiality terms we can review these on a case-by-case basis.

WHAT DOES IT COST?

Our machine polishing transcription rate is calculated per audio minute.

Complete our Machine Transcription Polishing Form below to request pricing.

MORE QUESTIONS? Visit our FAQ page.

How It Works

 Machine Polishing Transcription Process

 

↑ UPLOAD FILES

Upload or transfer your original audio recordings and matching machine transcripts to us via our website, API or an agreed SFTP process.

→ WE POLISH MACHINE TRANSCRIPTS

We receive your files and our trained transcription team proofreads each machine-produced transcript according to the requirements set out.

↓ RECEIVE CORRECTED TRANSCRIPTS

On completion, we transfer your completed polished transcripts back to you.

Rates & Pricing

Complete Our Form Below To Request A Quote

MACHINE TRANSCRIPTION POLISHING FORM

Use Cases

Machine Transcription Polishing Use Cases

Polished Machine Transcripts

Our Machine Transcription Polishing service is used by clients offering or using speech-to-text technologies that produce automated machine transcripts. Machine transcripts require polishing for technologies operating in AI research, call centre management and fintech analytics.

View some of our use cases »

 

AI Research

Way With Words provides Machine Transcription Polishing services to clients in the AI Research and Analytics space.

MTP in these industries assists technologies to build more accurate research model applications for collating various data using next-generation AI-powered research platforms. Benefits include a more robust capability by AI to search, interrogate and contextualise key metrics related to complex human behaviours across multiple data resources and media.

Call Centres

Way With Words provides Machine Transcription Polishing services to clients in the Call Centre and Voice Analytics sector.

MTP is used by Call Centre technologies to improve their speech recognition and voice analytic software for analyzing telephony audio. The benefits of MTP include more accurate and in-depth "voice of the customer" insights, a robust capability to track call centre performance metrics and better response time to manage operators in a live environment.

Fintech Analytics

Way With Words provides Machine Transcription Polishing services to clients in the Fintech space.

MTP in these industries is used to improve speech recognition, NLU, NLP, social signal processing and predictive modelling capabilities for financial software. The key benefit of MTP is more accurate speech analytic tools to monitor and manage performance, especially customer calls to spot decision trends or eliminate pain points.

  • Really Happy Thanks for sending all those completed transcripts through – we’ve been really happy with the quality of the transcription.

    Edwina McCarthy Avatar
    Edwina McCarthy
    Research Assistant, Monash University

    Recommended! Very happy with how this all ran, with every file returned within the required turnaround time. Recommended.

    Gary Prins Avatar
    Gary Prins
    Owner, 4sight

    Amazing Experience I have had amazing experiences with Way With Words over the past four years. They will always make a plan... [+]

    Caro van Aardt Avatar
    Caro van Aardt
    Interpreter, SA Parliament
  • Ahead of Schedule! Excellent. Delivered weekend transcription ahead of schedule.

    David Hindley Avatar
    David Hindley
    Editorial Assistant, Financial Times

    Will Use You Again We have used your services before and found them very good. Please can we book transcription services again with you?

    Sinem Ayman Avatar
    Sinem Ayman
    Director, Pollen - Scientific Storytellers

    Very Reliable A very reliable transcription company that delivers top quality transcriptions, on time. Their team is always willing to assist via... [+]

    Alyssa Eksteen Avatar
    Alyssa Eksteen
    Project Manager, Folio
  • Superb! We found transcripts to be well done, the process was smooth and easy to send and receive. We would definitely... [+]

    Denise Beaumont Avatar
    Denise Beaumont
    Marketer, Individual

    Thank You Dear Way With Words, thank you so much! This is brilliant and very fast!!

    Diederik van den Berg Avatar
    Diederik van den Berg
    Marketing EMEA, IDEXX BioAnalytics

    Good Transcripts Converted all my video recordings and sent back really good transcripts.

    Emma woods Avatar
    Emma woods
    Lecturer
  • Aloha! Awesome – you are the best! Aloha.

    Alex Reinprecht Avatar
    Alex Reinprecht
    President, Zone Media

    Definitely Recommend Them Super easy to use, well priced and my transcribing arrived a few days early which was an absolute bonus. Would... [+]

    Sharon Lanteri Avatar
    Sharon Lanteri
    Archives Librarian, Sacred Heart College Kyneton

    Good At What They Do These guys are good. Good at what they do, producing excellent transcripts (in spite of difficult accents) and excellent... [+]

    Phil Back Avatar
    Phil Back
    Research Associate, Imperial College London
  • Prompt And Efficent Prompt, efficient and accurate work. Thanks for the great service!

    Michael Scheepers Avatar
    Michael Scheepers
    Engineer, Individual

    Always Excellent Very happy indeed, excellent service as always!

    Elena Agar Avatar
    Elena Agar
    Project Manager, VSI

    Look Great! I just wanted to feedback to say that the transcripts I have read so far look great. Thanks to all... [+]

    Genevieve Rasle Avatar
    Genevieve Rasle
    Proposal Writer, Save The Children
  • Quick And Easy! This process was quick and easy. The staff are friendly, helpful, and made the whole transcribing process a walk in... [+]

    Jessica Stone Avatar
    Jessica Stone
    Senior Business Analyst, Compassion

    Very Caring My friend works for them and I hear they are a great company to work for (very caring). Deserve some... [+]

    Peter Weller Avatar
    Peter Weller
    Data Researcher

    Good Timing Excellent work and timing.

    Mark Lindsell Avatar
    Mark Lindsell
    Managing Director, Crime Watch SA
  • Well Done Many thanks for that, it was really well done.

    Lorcan Coyle Avatar
    Lorcan Coyle
    Principal, St. Pius X BNS

    Pleased With Service I will continue to promote your business as I am pleased with your excellent service.

    Michelle Hall Avatar
    Michelle Hall
    Research Fellow, University of Western Australia

    Amazing Way With Words are amazing. Used them for my MSc transcriptions. Fast and efficient! 100% recommend!

    Penelope Denny Avatar
    Penelope Denny
    Writer, Individual