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How do I send you my files?

Audio and video files are uploaded via our secure online workflow system. We do not accept links or physical discs; all work is processed via our workflow system.

Once files have been processed, you will receive a notification with instructions on how to collect your transcripts.

How is the cost calculated?

Costs are calculated per recorded minute and are dependent on turnaround time selected. All seconds are rounded up to the next minute. For budget options, longer turnarounds are available.

Audio quality and number of speakers do not affect the cost. Default transcript is Standard Template and Intelligent Verbatim (see examples above). Time Coding, Full Verbatim and Special Formatting options incur a surcharge.

How long are quotes valid?

Quotes are valid for 30 days from date of quotation. Save your job as a draft should you wish to complete your order at a later stage.

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Our main operational offices are located in the United Kingdom and South Africa while we have points of presence in various territories globally. Please click here to get in touch with us.

How are deadlines calculated?

The 1-Day to 10-Day turnaround times are calculated in business days only, and do not include weekends. Express orders can be returned over weekends, with prior notification.

Transcription Client

Testimonials

99%+ Accurate, On-time

Audio & Video Transcription Services

We transcribe a wide range of audio and video recordings across many industries. Our highly accurate audio and video transcription service is used for research interviews, focus groups, academic interviews, market research, media presentations, speaker events, across to dictations and legal proceedings.

Clients include individuals, journalists, academics, professionals, finance institutions, emerging technologies, pharmaceuticals, government departments, marketing and brand agencies, legal and police services plus many more.

Get a quick quote or place an order now ↓

Audio and Video Transcription Services

60 Minutes to Transcribe

Did you know that for an average ten minute recording it takes up to an hour to transcribe?

(Average User Data, Way With Words)

Your time is valuable

Transcription Process

How We Transcribe

Our audio and video transcription process is quick and easy to use.

STEP 1

Upload your audio or video

Select a preferred turnaround, transcript template and format before you upload your audio or video files.

STEP 2

We transcribe your files

We allocate your recordings to suitable, vetted transcribers, and we start transcribing.

STEP 3

Collect your transcripts

You get notified when your transcripts are ready. Log into your account anytime to collect.

Audio Transcription Templates & Formats

Standard Template


Audio_title

Speaker Key:
IV
Interviewer
IE
Interviewee
00:00:00
IV
So, will it be all right if you put your phone on silent?
IE
That's fine.
IV
Are you all right for time today?
IE
Yes, we were supposed to have a meeting right now with the boss and some members of the board, but it has been cancelled, so my time is now all yours.
Please go ahead.
IV
Excellent, okay. I don't know exactly what you've been told about today, but we're looking at what people do when they go online. My name is Bob and I work for an independent research company called XYZ. What we are going to do is just have a little chat about what you do online and what sorts of websites you might go onto, and then I want you to imagine that you have 15 minutes to spare and for you to do what you normally do online. At that point I'm probably going to just go out of the room for a bit and I'll be observing from another room, and the later we will chat about what you did.
00:01:20
IE
Okay.
IV
So, it is very simple, you know. It's really about your actual behaviour.

Time Coding Template


Audio_title

Speaker Key:
IV
Interviewer
IE
Interviewee
Timecode
Speaker
Text
00:00:04
IV
So, will it be all right if you put your phone on silent?
IE
That's fine.
IV
Are you all right for time today?
IE
Yes, we were supposed to have a meeting right now with the boss and some members of the board, but it has been cancelled, so my time is now all yours.
Please go ahead.
00:00:32
IV
Excellent, okay. I don't know exactly what you've been told about today, but we're looking at what people do when they go online. My name is Bob and I work for an independent research company called XYZ. What we are going to do is just have a little chat about what you do online and what sorts of websites you might go onto, and then I want you to imagine that you have 15 minutes to spare and for you to do what you normally do online.
00:01:04
At that point I'm probably going to just go out of the room for a bit and I'll be observing from another room, and the later we will chat about what you did.

Template Options

Transcription templates to choose from.

STANDARD TEMPLATE (DEFAULT)

Title of the file at the top, a speaker key identifying the speakers, followed by the dialogue. Two free time stamps per page.

TIME CODING TEMPLATE

Tabular Microsoft Word document (.docx). Title of the file at the top, a speaker key identifying the speakers, followed by the dialogue. Time-stamps every 30 seconds.

Format Options

The extent to which the content of the recording is captured.

INTELLIGENT VERBATIM

All speech is included other than false starts, repeated words/phrases, verbiage and background noises.

FULL VERBATIM

Every utterance and sound is transcribed, including false starts, repeated words/phrases, verbiage and background noises.

File types

Standard A4 Microsoft Word document (.docx). Transcripts can be provided in other formats, such as PDF or Rich Text Format (RTF), on request.

Intelligent Verbatim


Repeated words, utterances, verbiage and background noises are omitted:

Sample
So, our recording has now started. So this is the first day of the session, although I've got it as Focus Group Two. So I'd just like to welcome you all and to remind you that we are undertaking this work, and the various data protection legislation that exists.
There is, of course a policy; you know this, on the sites. And Mark is confirming that he's done his consent from there.

Full Verbatim


Every sound heard is transcribed. This includes repeated words, utterances, verbiage and background noises:

Sample
So, our recording, uh, has now started. So this is the first day of, um, the session, although I've got it as Focus Group Two. So, um, I'd just like to welcome you all and to remind you that, uh, we are undertaking this work, and, uh, the various, uh, data protection, uh, legislation that exists.
[Tapping Sound].
Uh, there is, of course, uh, a policy; you know this, uh, on the sites. Uhm, and uh... Uh, Mark is confirming that [door slamming], uh, he's done his, uh, consent from there, um...

Why Use Way With Words

99%+ accurate transcripts

99%+ Accurate

We produce highly accurate transcripts.

We deliver on time

On Time

We complete your transcripts on time.

We are Data Compliant

Data Compliant

We are fully GDPR and DPA 2018 Compliant.

Client Support

Priority Support

We answer all your questions as a priority.

99%+ accurate transcripts

99%+ Accurate

We produce highly accurate transcripts.

We deliver on time

On Time

We complete your transcripts on time.
We are Data Compliant

Data Compliant

We are fully GDPR and DPA 2018 Compliant.
Client Support

Priority Support

We answer all your questions as a priority.

Industry Cases

Transcription Uses

Our Audio & Video Transcription service is used by a broad range of clients from individuals and businesses to governments and multi-national institutions. Audio and video transcripts are commonly requested for academia, business, conferences, disciplinary procedures, finance, focus group research, government, insurance, interviewing, investigations, legal, market research, media, medical, podcasts, police, sermons and telecommunications.

View Use Cases

Academic Transcription →

Clients include universities, teaching schools, academic institutions.

Commonly used for academic research, field studies, postgraduate research collections, focus group recordings and analysis, institutional lectures and speeches, as well as academic presentations.

Our Time Coding transcription format is compatible with NVivo data analysis.

Business Transcription →

Clients include companies and businesses of all sizes and across all industries.

Commonly used for conference calls, earnings calls, management proceedings, market research strategies, stakeholder presentations, boardroom and corporate meetings, entrance or exit job interviews, AGMs as well as minute reports or memos.

Conference Transcription →

Clients include event companies, businesses and government institutions that host conferences and workshops.

Commonly used for conferences, seminars, and workshops that cover topics such as research methodology seminars, business development, entrepreneurship, technology, education, culture and community, finance, business models, corporate strategy, tourism, leadership, energy, environment, as well as medical research.

Disciplinary Transcription →

Clients include human resource departments, managers, labour lawyers, unions, business and government.

Commonly used for issues related to disabilities, discrimination, employee development, employee discipline, employee leave management, equal employment opportunity, harassment and special work arrangements.

Financial Transcription →

Clients include corporations, merchant banks, regulatory bodies, building societies, accountants, compliance companies, business schools, finance advisers, webcast providers, management consultants and finance portals.

Commonly used for forex consulting, wealth management advice, insurance agreements, finance brokering, banking, investor relations, earnings calls, annual financial and budget meetings, business surveys, interim company results, financial seminars and training sessions, analyst interviews, financial reports and company reports.

Focus Group Transcription →

Clients include business services, marketing groups, PR companies, brand houses, research groups, academic institutions and government departments.

Commonly used for roundtable discussions, surveys, market research, business discussions, brainstorming workshops, strategic planning sessions, academic research, meetings and group discussions.

Government Transcription →

Clients include local, regional, federal, provincial, state and national governments.

Commonly used for meetings, parliamentary discussions, public policy debates, public reports, cabinet or other government minutes and government research into its many programmes.

Insurance Transcription →

Clients include insurance, medical and legal professionals and any other relevant or related claims experts.

Commonly used for insurance recorded statements, insurance testimonials, insurance and damage reports, agent summaries, file interviews, notes on investigations and probes, summary reports, theft/property damage reports and insurance reports for property, casualty, holdings and assets.

Interview Transcription →

Clients include professionals from various disciplines, including business people, lawyers, authors, journalists, students, researchers, recruiters, multimedia professionals, and police.

Commonly used for research interviews, one-on-one interviews, job interviews, news/journalist interviews, radio interviews, focus group interviews, group discussions, legal interviews, market research, police interviews, teleconferences and telephone interviews.

Investigation Transcription →

Clients include attorneys, police departments, detectives, private investigators, law firms and private individuals.

Commonly used for police investigations, property investigations, insurance investigations, disciplinary hearings, crime scene investigation, forensic reports, taped confessions, surveillance recordings, wiretaps, fire and motor accidents, legal proceedings, hearings and private meetings, medical investigation and even scientific investigations.

Legal Transcription →

Clients include law firms, law enforcement organisations, attorneys, police departments, detectives, private investigators and private individuals.

Commonly used for general correspondence and memos, attorney dictation, deposition transcripts and recorded witness statements, medical-legal reports, debt collection, legal agreements, contracts, wills and trust documents, commercial and domestic conveyancing, medical negligence and personal injury, immigration, videotaped depositions or interviews, surveillance and investigative reports and telephone hearings.

Market Research Transcription →

Clients include market researchers, marketing specialists, brand houses, businesses and government.

Commonly used for collecting data from potential customers, focus groups, producers and service or product providers for evaluation or to capture insights from a wide variety of sources: focus groups, consumer forums, interviews, opinion polls on possible outcomes for a market strategy.

Media Transcription →

Clients include broadcast companies, television studios, production houses, news journalists, newspapers, social media distribution agents, video creatives and podcasters.

Commonly used for films, television shows, documentaries, adverts, promotional videos, training materials, news pieces, podcasts, radio broadcasts and talk shows.

Medical Transcription →

Clients include doctors, nurses, administrators, medical researchers, pharmaceutical companies and other healthcare providers.

Commonly used for keeping patient records, doctor dictated reports, procedures and notes, treatment history of patients, medical research interviews, healthcare research and medical findings.

Podcast Transcription →

Clients include podcasters, media houses, radio stations, social media thought leaders and participants.

Commonly used for webcast lectures, interviews, legal proceedings, sports events, audio library hosting, webcasts and television studio conferences.

Police Transcription →

Clients include police departments, government security agencies, private security firms and other law enforcement agencies.

Commonly used for suspect interviews, patrol reports, disciplinary hearings, tribunal hearings, victim interviews, witness statements, fire reports, emergency service phone calls, 911 or other emergency dispatch calls, memoranda and internal communications, surveillance footage and wiretaps, inmate or prisoner phone calls, and staff and departmental meetings.

Sermon Transcription →

Clients include churches, prayer groups, bible study groups and other religious bodies.

Commonly used for church lectures, religious coaching, church notes, church correspondence, prayer/study groups, ministry, gospel seminars and bible reading.

Telecommunications Transcription →

Clients include individuals, business, and government.

Commonly used for teleconferences, videoconferences, Skype, VOIP, WhatsApp or other software chat services.