The Power of Human Intervention in Perfecting AI and Machine Transcription

Uncovering the Benefits of Combining Automated Efficiency with Personalized Precision.

In recent years, advancements in technology have led to the development of AI (artificial intelligence) and machine transcription. These methods have revolutionised the process of transcribing audio or video recordings into text, making it faster, more efficient, and more cost-effective. ChatGPT in particular has heralded the resurgence of services such as AI transcription. With this rising trend, many are now questioning the role human transcribers have to play in this growing machine-driven world.

The Power of Human Intervention in Perfecting AI and Machine Transcription

However, despite the numerous benefits of AI and machine transcription, there is still the required human intervention for the process to succeed. As AI gets smarter and more capable, it will become more important to leverage the unique skills of humans who can understand context and meaning in real time. While some may turn to AI for transcription, these methods have proven to be accurate, but are far from error-free.

As an example, in the area of domain knowledge, AI may have helped to craft an excellent model for finance, but struggles with a new industry being onboarded. Aerospace is one such industry that happens to use terminology unique to its sector. In this case, new jargon confuses the AI and a human transcriber is best suited to share professional knowledge.

Machine transcription has come a long way since its inception. When it was first introduced, there were many flaws, which led to poor results and low accuracy rates. For example, if a person spoke too quickly or mumbled their words while dictating them into the machine, then it wasn’t able to make sense of what they were saying at all. This proved problematic and frustrating for several reasons, not least of which impacted bottom lines and project due dates. Considering the technical evolution of AI, there is still a human hand required at the heart of the process, especially at scale.

That’s where large-volume proofreading comes in. By combining the speed of AI and machine transcription with the accuracy and precision of human proofreading, businesses can achieve the best of both worlds. This hybrid approach can help to ensure that transcripts are as accurate as possible, which is especially important for industries that rely on precise and accurate transcripts. Our machine transcription polishing (MTP) is offered on a B2B basis where our team of human transcribers edit automated transcripts to be 99%+ accurate, thereby allowing our clients to retrain their models where improvements are needed.

A Humane Partnership Personified

As the future of machine transcription continues to evolve, it will become increasingly important for humans to play a role in the process. One of the biggest benefits of large-volume proofreading is the ability to improve accuracy. While AI and machine transcription are excellent at transcribing large amounts of data quickly, they can still miss important details or produce errors.

Human proofreaders can catch these errors and make sure that the final transcript is as accurate as possible. Currently, the human mind still provides a more nuanced approach still lacking in AI and the rest of the machine transcription world.

There are many ways that we can enhance AI-driven machine transcription through human touch. In terms of dialect, if an American airline company were to open satellite call centre offices in the Philippines, the automated transcription deployed until then would plummet in accuracy given it has not been trained on variations of Filipino English. For this reason, we would receive hundreds of hours of automated transcripts for agent-caller interactions between Filipinos and Americans. After our team has proofed these documents, the client can retrain their model to improve accuracy. This is then deployed into the new call centres to enable greater insights to be gleaned from much more accurate automation.

Another example is with an AI meeting transcription that may miss details inferred by local dialects. This is not the case with a human transcriber specialised in this field of language and well-versed in the cultural context. AI can provide a foundation and save some time, but it may be down to a human to deliver a polished final product. This is critically important in meetings where big decisions can affect the future of companies and the lives of hundreds of employees.

Large-volume proofreading can also help to improve the overall customer experience. By combining the speed and efficiency of AI and machine transcription with the accuracy and precision of human proofreading, businesses can ensure that their customers receive high-quality transcripts that are both accurate and easy to understand. This can help to build trust and improve customer satisfaction, which is essential for any business.

Machine Transcription and the Role of The Transcriber

Machine transcription can be used to provide an additional layer of understanding for the listener, allowing them to focus on what’s important and ignore what isn’t. It also allows you to quickly search through a transcript for specific information or conversations that may need further clarification or follow up. Here AI provides the basis for the search format with the human element present to verify the accuracy of the content delivered. A client may have cobbled together a new language model in order to expand into European or Latin-American territories. In this case the language aspect would require improvement. We would then assist to proof with human transcribers, to ensure maximum efficiency and accuracy.

Conclusion

In conclusion, the combination of AI and human transcription with large-volume proofreading can offer numerous benefits for businesses. From improving accuracy to reducing costs, this hybrid approach can help to ensure that transcripts are as accurate and high-quality as possible. So, if you’re looking to improve your transcription process and achieve the best results possible, consider incorporating large-volume human proofreading into your workflow.

With a 21-year track record of excellence, we are considered a trusted partner by many blue-chip companies across a wide range of industries. At this stage of your business, it may be worth your while to invest in a human transcription service that has a Way With Words.