WAY WITH WORDS

FAQs

Commonly asked questions answered

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Audio & Video Transcription

What Languages Do You Transcribe?

We transcribe almost all English-language dialects. Other languages are considered on a case-by-case basis.

Which Audio Or Video Files Do You Accept?

Nearly all audio and video file formats are acceptable.

The file size is capped at 2GB. If your file is larger than 2GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.

Are My Files Confidential?

We process highly confidential matters on a daily basis for our global clients.

We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements.
  • Contracts for Way With Words’ management, staff and independent contractors which include strict confidentiality and data protection clauses.
  • Password protection and encryption.
  • Secure server for uploading.
  • In-house processes to vet each transcriber for ID purposes.
Is Way With Words Data Compliant?

We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies.

We fulfil a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.

Who Are Your Transcribers?

We receive thousands of transcriber applications monthly through our dedicated website job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.

Our transcribers are contracted globally and locally to suit any client data processing requirements.

How Are Your Transcribers Contracted?

Our transcribers are selected to ensure that we can provide audio and video transcription for nearly every industry and accent and they are required to sign agreements containing strict confidentiality and data protection clauses. Other conditions of work are considered on a case-by-case basis with the client if required.

How Do You Allocate Work?

We use our advanced proprietary workflow system to always match your job with the best available skilled transcriber. We ensure your job is completed according to our very demanding Quality Control standards.

Who Uses Way With Words?

Our customers range from individuals to institutions from a wide range of industries, businesses and governments.

View our Audio Transcription Use Cases.

View our Video Transcription Use Cases.

How Much Does It Cost?

Our audio transcription rate is calculated per audio minute.

View our Audio Transcription calculator for price options.

Our video transcription rate is calculated per video minute.

View our Video Transcription calculator for price options.

Closed Captioning

What Languages Do You Caption?

We provide closed captions for almost all English-language dialects. Other languages are considered on a case-by-case basis.

Which Video Files Do You Accept?

Nearly all video file formats are acceptable.

The file size is capped at 2GB. If your file is larger than 2GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.

What Files Do I Receive For Closed Captions?

You will receive a transcript in MS Word .docx, as well as an srt or vtt caption file as output.

Are My Files Confidential?

We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements.
  •  Contracts for Way With Words’ management, staff and independent contractors which include strict confidentiality and data protection clauses.
  • Password protection and encryption.
  • Secure server for uploading.
  • In-house processes to vet each contractor for ID purposes.
Is Way With Words Data Compliant?

We fulfil a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.

Who Are Your Captioners?

Captioners are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.

For the synchronization part, we work with our technology connection in the USA to ensure captions are perfectly timed to the clients’ requirements.

How Are Your Captioners Contracted?

Each or our contractors is required to sign an agreement which contains strict confidentiality and data protection clauses. Should a client require specific confidentiality terms we can review these on a case-by-case basis.

How Do You Allocate Work?

We match the client's job with the best possible skilled captioner to ensure your job is completed according to our very demanding quality control standards.

Who Uses Way With Words

Our customers range from individuals to institutions from a wide range of industries, businesses and governments.

View our Use Cases on our Captioning page.

How Much Does It Cost?

Our captioning rate is calculated per video minute.

View our Captioning calculator to get price options.

Machine Transcription Polishing

What Languages Do You Edit?

We provide almost all English-language dialect Machine Transcription Polishing (MTP) support. Other languages are considered on a case-by-case basis.

What Files Do You Accept?

Nearly all audio files and text formats are acceptable.

The file size is capped at 2GB. If your file is larger than 2GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.

What Volume Of Machine Transcription Can You Polish?

For English, we polish anywhere from 100 audio hours up to 1,000 audio hours monthly for clients. Larger volumes can be discussed. For orders that require regular monthly volumes over 250 audio hours, we initially require a short period of time to scale up the MTP solution to meet the required volume in an agreed period.

For other languages, we start with a smaller initial volume to align our operations process with recruiting, assessing, contracting, training and vetting our language MTP team to the clients' requirements.

Do You Sign Service Level Agreements (SLA)?

For ongoing work, we prefer to work with an SLA. The SLA sets out a clear timetable that includes an initialisation period to set up the required team and logistics for your work. The SLA also covers terms and conditions related to the work and data privacy.

If a client requires ongoing work, over an agreed period, Way With Words also usually provides a dedicated MTP team with management oversight, recruitment, selection, assessment, training processes and any other logistical assistance to aid the bespoke requirement.

Who Edits The Machine Transcripts?

Once we understand the client's exact needs and finalize terms of service, we recruit/assess and contract our MTP transcribers specifically for the client's job. We ensure the team meets the agreed polishing requirements.

Way With Words reputation is based on a very selective process to contract a highly professional MTP transcription team. We match the client's job requirements with the best possible skilled MTP transcribers to ensure your machine transcripts are corrected exactly the way you require.

For all work, we also provide a dedicated manager to oversee your work on a daily basis.

How Do You Ensure Accuracy?

Once the first transcribers are in place we start polishing the machine transcripts. While doing so, we introduce a series of quality control steps in the workflow cycle to ensure all data processes for receiving, processing and returning client work are 100% in accordance with the agreed requirements. We also monitor all the processes to ensure strict adherence to the data requirements of the client.

How Do You Manage Variations Of Dialect/Language?

In the case of ongoing work (Service Level Agreements), clients often need MTP for variations in a language dialect from job to job. This, in turn, requires an adjustment in the MTP transcriber team to ensure that any new dialect is accurately matched with the right MTP transcribers. Client communication ahead of time about any changes in language dialect allows us to proactively prepare for speech adjustments and ensure an appropriate MTP team.

If MTP is required for a new language, not in an existing agreement, then this will be discussed with the client as a new project.

Are My Files Confidential?

Yes. Your files remain your property.

We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements.
  • Contracts for Way With Words’ management, staff and contractors which include strict confidentiality and data protection clauses.
  • Password protection and encryption.
  • Secure server for uploading.
Is Way With Words Data Compliant?

We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies. We fulfill a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.

Who Are Your Transcribers?

We receive thousands of transcriber applications monthly through our dedicated job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.

How Are Your Transcribers Contracted?

Our transcribers are required to sign agreements containing strict confidentiality and data protection clauses. Should a client require specific confidentiality terms we can review these on a case-by-case basis.

How Much Does It Cost?

Our machine polishing transcription rate is calculated per audio minute.

Complete our Machine Transcription Polishing Form to get price options.

Speech Collection

Which Languages Do You Offer For Speech Collection?

We provide speech collection for almost all English-language dialects. Other languages are considered on a case-by-case basis.

What Volume Can I Order?

Requests for speech collection usually range from 100 to 5,000 audio hours of recording and transcription per dataset.

Large volume orders require an initialization stage to scale up the job requirements. This is discussed once we have your estimations.

How Do You Record Speech?

Our Speech Capture unit records speech according to the requirements of the client. This includes consideration around the channels required, kHz requested and human subject matter and target language and dialects.

Our transcribers then transcribe the collected recordings perfectly.

How Do I Receive My Speech Collection Dataset?

You will receive the recordings usually in MP3 format (or another format if requested), as well as full transcripts of each recording in MS Word .docx (or another format if requested).

Who Records And Transcribes My Speech Dataset?

We have an in-house team to set up, source and collect speech recordings to order.

We then process the speech recordings through a second transcription team specifically identified for the job.

Our reputation is based on a very selective process to ensure that we source, vet, assess and contract a highly professional team for both recording and transcribing the client's speech dataset. We match the client's job requirements with the best possible skilled transcribers to ensure your bespoke speech recordings are transcribed with 99%+ accuracy.

We set very demanding quality control standards for each client project. We also vet our transcribers frequently to ensure a secure ID.

Do You Sign Any Service Level Agreement (SLA)?

For a short-term, once-off project, no SLA is required.

For ongoing work, we prefer to work with an SLA. The SLA sets out a clear timetable that includes an initialisation period to set up the required team and logistics for your work. The SLA also covers terms and conditions related to the work and data privacy.

If a client requires ongoing work over an agreed period, Way With Words usually provides a dedicated speech capture and transcription team with management oversight, recruitment, selection, assessment, training processes and any other logistical assistance to aid the client's bespoke requirement.

Do You Sell My Speech Collection Datasets To Anyone Else?

No. All your files remain your property and are not shared or sold on to anyone.

We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements.
  • Employment contracts for Way With Words’ staff, management and contractors which include confidentiality clauses.
  • Password protection and encryption.
  • Secure server for uploading.

Where required, we also ensure our contractors and staff sign the relevant data protection or Official Secrets Act of the client country.

Is Way With Words Data Compliant?

We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies. We fulfill a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.

Who Are Your Transcribers?

We receive thousands of transcriber applications monthly through our dedicated website job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.

 

How Are Your Transcribers Contracted?

Our transcribers are required to sign strict Confidentiality Agreements with us. Other conditions of work are considered on a case-by-case basis with the client if required.

 

How Much Does It Cost?

The total price will reflect a price per:

  • Audio minute of recording.
  • Audio minute of transcribing.

A final costing is prepared and presented once we have all your job requirements.

Price per audio minute will be influenced by the total volume, the format requirements and the duration of the project.

Complete our Speech Collection Request Form to request pricing.

Our Process

How Do I Get Started?
  1. To begin visit the service you require and select GET STARTED or START NOW.
  2. Proceed with one of the options to get a quote.
  3. If satisfied, then proceed to make an order or request a quotation.
What Files Do You Accept?

Nearly all audio or video file formats are acceptable.

File size is capped at 2GB. If your file is larger than 2GB, please shrink the file size.

A search on the internet for an audio or video file size reducer should yield multiple results.

Why Does My Session Time Out?

We consider data protection a high priority when handling all of our clients' data. The longer a session is held open, the more vulnerable it becomes to session hijacks. For this reason, we limit our upload sessions to 80 minutes.

Please be aware that you need to be present to complete your uploads before the 80 minute session timeout. If your files are taking longer than 80 minutes to upload, we can suggest either converting your files to a format of lower file size or trying the upload again on a faster internet connection.

Our Security

Are My Files Confidential?

We process highly confidential matters on a daily basis for our global clients.

We take numerous measures to ensure client confidentiality, including:

  • Client-tailored Non-Disclosure Agreements,
  • contracts for Way With Words management, staff and contractors which include strict confidentiality and data protection clauses,
  • password protection and encryption,
  • secure server for uploading.
Where Is My Data Stored?

Data processed through our Main and Key Account services is stored in the United Kingdom and is compliant with the requirements of the UK Data Protection Act.

Our data is hosted with Bytemark and Simply Hosting. You may view their policies by clicking on their links.

Data served through our Speech Recognition Technology (SRT) services is stored in the USA on our Amazon Cloud Server.This service host complies with multiple government data control policies.

Should you have specific hosting requirements, please let us know.

Is The Upload Secure?

We offer our clients a secure HTTPS site to upload files as protocol for transmitting data securely over the Internet.

HTTPS provides authentication of the web site and the associated web server one is communicating with, protecting against man-in-the-middle attacks. Additionally, it provides bidirectional encryption of communications between client and server, protecting against eavesdropping and tampering with and/or forging the contents of the communication. This provides a reasonable guarantee that one is communicating with precisely the web site that one intended to communicate with, as well as ensures that the contents of communication between the user and site cannot be read or forged by a third party.

Do You Share My Information?

Under no circumstances will we share your information with any third parties. All information remains secured on the server, accessible by only those with explicit privileges.

Our Contractors

Who Are Our Contractors?

We receive thousands of applications monthly. We assess and select the best candidates from around the world.

We have on many occasions carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies.

Our contractors are familiar with nearly every industry and accent. They are vetted and required to sign contracts with strict confidentiality and data protection clauses.

Where Do They Work?

We contract based on their location and expertise. Depending on the client's requirements, we also provide a localized solution to ensure that the contractors are in the same country as the client.

How Are They Contracted?

All Way With Words’ independent contractors are vetted and required to sign contracts containing strict confidentiality and data protection clauses. A copy of the relevant clauses will be provided on request.

WANT TO WORK FOR US?  CLICK HERE