frequently asked questions way with words

FREQUENTLY ASKED QUESTIONS

FAQ

OUR PROCESS
  1. To begin register an account.
  2. Sign in to see your jobs, collect your transcripts, upload or make a payment.
  3. When your order is complete, you will be notified by email that your TRANSCRIPT is ready for collection.

Note: for files over 5GB, please contact us.

Nearly all audio or video file formats are acceptable.

File size is capped at 5GB. If your file is larger than 5GB, please shrink the file size.

A search on the internet for an audio or video file size reducer should yield multiple results.

OUR SECURITY

We process highly confidential matters on a daily basis for our global clients.

We take numerous measures to ensure client confidentiality, including:

  • client-tailored Non-Disclosure Agreements
  • employment contracts for Way With Words’ staff, management and contractors which include confidentiality clauses
  • password protection and encryption
  • secure server for uploading
  • Where required, we also ensure our contractors and staff sign the relevant data protection or Secrets Act of the client country.

Data processed through our Main and Key Account services is stored in the United Kingdom and is compliant with the requirements of the UK Data Protection Act.

Our data is hosted with Bytemark and Simply Hosting. You may view their policies by clicking on their links.

Data served through our Speech Recognition Technology (SRT) services is stored in the USA on our Amazon Cloud Server. This service host complies with multiple government data control policies.

Should you have specific hosting requirements, please let us know.

We offer our clients a secure HTTPS site to upload files as protocol for transmitting data securely over the Internet.

HTTPS provides authentication of the web site and the associated web server one is communicating with, protecting against man-in-the-middle attacks. Additionally, it provides bidirectional encryption of communications between client and server, protecting against eavesdropping and tampering with and/or forging the contents of the communication. This provides a reasonable guarantee that one is communicating with precisely the web site that one intended to communicate with, as well as ensures that the contents of communication between the user and site cannot be read or forged by a third party.

Under no circumstances will we share your information with any third parties. All information remains secured on the server, accessible by only those with explicit privileges.
OUR TRANSCRIBERS

We receive thousands of applications monthly. We assess and select the best candidates from around the world.

Our transcribers are familiar with nearly every industry and accent. They are vetted and required to sign a Confidentiality Agreement.

We have on many occasions carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies. A copy of the relevant clauses in the transcriber contract will be sent on request.

We contract our transcribers based on their location and expertise. Depending on the client's requirements, we also provide a localized solution to ensure that the transcribers are in the same country as the client.

All Way With Words’ management and independent contractors are vetted and have signed Confidentiality Agreements with the company.

A copy of the relevant clauses in the contract will be sent on request.

OUR TRANSCRIPTS

Your transcript will be a Microsoft Word document with the title of the file at the top, a speaker key showing the number of speakers, followed by the dialogue.

We offer a standard template and a time coded template which can be viewed here.

We accept files with any sound and speaker quality. Transcript accuracy is commensurate with the audio or video file quality.
Please contact us within 7 days if you are not satisfied with your transcript. We will ticket your complaint and our Operations Managers will investigate the matter.