Frequently Asked Questions:
Which Languages Do You Offer For Speech Collection?
We provide speech collection for almost all English-language dialects. Other languages are considered on a case-by-case basis.
What Volume Can I Order?
Requests for speech collection usually range from 100 to 5,000 audio hours of recording and transcription per dataset.
Large volume orders require an initialization stage to scale up the job requirements. This is discussed once we have your estimations.
How Do You Record Speech?
Our Speech Capture unit records speech according to the requirements of the client. This includes consideration around the channels required, kHz requested and human subject matter and target language and dialects.
Our transcribers then transcribe the collected recordings perfectly.
How Do I Receive My Speech Collection Dataset?
You will receive the recordings usually in MP3 format (or another format if requested), as well as full transcripts of each recording in MS Word .docx (or another format if requested).
Who Records And Transcribes My Speech Dataset?
We have an in-house team to set up, source and collect speech recordings to order.
We then process the speech recordings through a second transcription team specifically identified for the job.
Our reputation is based on a very selective process to ensure that we source, vet, assess and contract a highly professional team for both recording and transcribing the client’s speech dataset. We match the client’s job requirements with the best possible skilled transcribers to ensure your bespoke speech recordings are transcribed with 99%+ accuracy.
We set very demanding quality control standards for each client project. We also vet our transcribers frequently to ensure a secure ID.
Do You Sign Any Service Level Agreement (SLA)?
For a short-term, once-off project, no SLA is required.
For ongoing work, we prefer to work with an SLA. The SLA sets out a clear timetable that includes an initialisation period to set up the required team and logistics for your work. The SLA also covers terms and conditions related to the work and data privacy.
If a client requires ongoing work over an agreed period, Way With Words usually provides a dedicated speech capture and transcription team with management oversight, recruitment, selection, assessment, training processes and any other logistical assistance to aid the client’s bespoke requirement.
Do You Sell My Speech Collection Datasets To Anyone Else?
No. All your files remain your property and are not shared or sold on to anyone.
We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:
- Client-tailored Non-Disclosure Agreements.
- Employment contracts for Way With Words’ staff, management and contractors which include confidentiality clauses.
- Password protection and encryption.
- Secure server for uploading.
Where required, we also ensure our contractors and staff sign the relevant data protection or Official Secrets Act of the client country.
Is Way With Words Data Compliant?
We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions and research marketing companies. We fulfill a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.
Who Are Your Transcribers?
We receive thousands of transcriber applications monthly through our dedicated website job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.
How Are Your Transcribers Contracted?
Our transcribers are required to sign strict Confidentiality Agreements with us. Other conditions of work are considered on a case-by-case basis with the client if required.
How Much Does It Cost?
The total price will reflect a price per:
- Audio minute of recording.
- Audio minute of transcribing.
A final costing is prepared and presented once we have all your job requirements.
Price per audio minute will be influenced by the total volume, the format requirements and the duration of the project.
Complete our Speech Collection Request Form to request pricing.