Frequently Asked Questions:
What languages do you Caption?
We provide closed captions for almost all English-language dialects. Other languages are considered on a case-by-case basis.
Which video files do you accept?
Nearly all video file formats are acceptable.
The file size is capped at 8GB. If your file is larger than 8GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.
What files do I receive for closed captions?
You will receive a transcript in MS Word .docx, as well as an .srt and .vtt caption file as output.
Are my files confidential?
We process highly confidential matters on a daily basis for our global clients. We take numerous measures to ensure client confidentiality, including:
- Client-tailored Non-Disclosure Agreements.
- Contracts for Way With Words’ management, staff and independent contractors which include strict confidentiality and data protection clauses.
- Password protection and encryption.
- Secure server for uploading.
- In-house processes to vet each contractor for ID purposes.
Is Way With Words Data Compliant?
We fulfil a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information see our Legal section.
Who are your captioners?
Captioners are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.
For the synchronization part, we work with our technology partner to ensure captions are perfectly timed to the clients’ requirements.
How are your captioners contracted?
Each of our contractors is required to sign an agreement which contains strict confidentiality and data protection clauses. Should a client require specific confidentiality terms, we can review these on a case-by-case basis.
How do you allocate work?
Our contractors are required to sign an agreement which contains strict confidentiality and data protection clauses. Should a client require specific confidentiality terms we can review these on a case-by-case basis.
How much does it cost?
Our captioning rate is calculated per video minute.
View our Captioning calculator to get price options.