Frequently Asked Questions:
Audio and Video Transcription
What languages do you transcribe?
We transcribe almost all English-language dialects. Other languages are considered on a case-by-case basis.
Which Audio Or Video Files Do You Accept?
Nearly all audio and video file formats are acceptable.
The file size is capped at 8GB. If your file is larger than 8GB, please shrink the file size. A search on the internet for an audio or video file size reducer should yield multiple results.
Are my files confidential?
We process highly confidential matters on a daily basis for our global clients.
We take numerous measures to ensure client confidentiality, including:
- Client-tailored Non-Disclosure Agreements.
- Contracts for Way With Words’ management, staff and independent contractors which include strict confidentiality and data protection clauses.
- Password protection and encryption.
- Secure server for uploading.
- In-house processes to vet each transcriber for ID purposes.
Is Way With Words Data Compliant?
We have, on many occasions, carried out extremely sensitive work for various government agencies, financial institutions, and research marketing companies.
We fulfill a number of data compliance requirements, including those prescribed by the GDPR and the DPA 2018. For more information please see the footer below.
Who are your transcribers?
We receive thousands of transcriber applications monthly through our dedicated website job portal. Our transcribers are chosen after a rigorous process of testing and training on their abilities to research, understand and comply with our very strict operational, quality control and knowledge requirements.
Our transcribers are contracted globally and locally to suit any client data processing requirements.
How are your transcribers contracted?
Our transcribers are selected to ensure that we can provide audio and video transcription for nearly every industry and accent and they are required to sign agreements containing strict confidentiality and data protection clauses. Other conditions of work are considered on a case-by-case basis with the client if required.
How do you allocate work?
We use our advanced proprietary workflow system to always match your job with the best available skilled transcriber. We ensure your job is completed according to our very demanding Quality Control standards.
Who uses Way With Words?
Our customers range from individuals to institutions from a wide range of industries, businesses and governments.
How much does it cost?
Our audio transcription rate is calculated per audio minute.
View our Audio Transcription calculator for price options.
Our video transcription rate is calculated per video minute.
View our Video Transcription calculator for price options.