Audio and video files are uploaded via our secure online workflow system. We do not accept links or physical discs; all work is processed via our workflow system.

Once files have been processed, you will receive a notification with instructions on how to collect your transcripts.

Costs are calculated per recorded minute and are dependent on turnaround time selected. All seconds are rounded up to the next minute. For budget options, longer turnarounds are available.

Audio quality and number of speakers do not affect the cost. Default transcript is Standard Template and Intelligent Verbatim (see examples above). Time Coding, Full Verbatim and Special Formatting options incur a surcharge.

Quotes are valid for 30 days from date of quotation. Save your job as a draft should you wish to complete your order at a later stage.

Our main operational offices are located in the United Kingdom and South Africa while we have points of presence in various territories globally. Please click here to get in touch with us.

The 1-Day to 10-Day turnaround times are calculated in business days only, and do not include weekends. Express orders can be returned over weekends, with prior notification.